We offer free shipping irrespective of the size of your order. We also offer
tracked shipping at a fee of $6.99.
Shipping Timings
To keep our prices low, most of our products are shipped from outside the USA.
More than 98% of our orders are shipped within one or two business days of the
order being placed.
Actual delivery time varies, depending on the time
taken by the postal
services to process the order.
A recent survey of our customers shows that:
80% of orders arrive within 10 business days
95% of orders arrive within 15 business days
99% of orders arrive within 28 business days
We recommend that you allow a delivery time of 10-15 business days to the USA
from the date your order is shipped. Customers are advised to order 3 to 4 weeks
before their pet requires treatment.
If you have not received a shipping confirmation
email within 24 - 48 hours, please check your spam filter or junk folder. If you
are unable to find the shipping confirmation email within 48 hours, please
contact us immediately via an email or call us.
If you have any questions about your order status
you can email us at
customercare@PetCareSupplies.com
or call toll free 1-800-788-2124
Mon-Fri 7 AM - 7 PM PST / Sat 7 AM - 4 PM PST.
Please Note: Tracking numbers may take up to 3 days
after shipment to be
reflected in the tracking system.
Delivery Guarantee
For our customers' satisfaction, we provide
Money
Back Guarantee
. In case, your order does not arrive within 5 weeks,
we will
offer a full refund or reship.
In case you have received the original shipment
after we have issued a refund or reshipped your order, please contact us to
arrange for a return. In case you do not wish to return the order, we will
charge you for it. Please contact us via toll free 1-800-788-2124 or email us at
customercare@PetCareSupplies.com, if
you need any assistance.
Please note that we will not be able to issue a
refund or a reship in cases where an incorrect address is provided.
Please bear in mind that once the shipping company
provides us delivery proof, we will not be able to process a refund or reship.
Once the order is delivered to the address provided, the order is the receiver's
responsibility.
Returns & Refunds
Your purchase carries our Money Back Guarantee. If
you're not satisfied with the product, please call our customer service team
toll free on 1-800-788-2124 or email us at
customercare@PetCareSupplies.com
to
arrange for a return or a refund...
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