FAQ

We offer FREE SHIPPING on all orders irrespective of the size. We also offer tracked shipping for just $6.99.

Orders are shipped from our multiple warehouses accross the globe. The delivery time would range from 10-15 business days depending on which part of the US you live.

To keep our prices low, orders are shipped from outside the US. More than 98% of our orders are shipped within one or two working days.

Delivery time depends on the processing time taken by the postal services and the location. A recent survey of our customers shows that:

65% of orders arrive within 7 days

95% of orders arrive within 14 days

99% of orders arrive within 21 days

We recommend you to allow a delivery time of 10-15 business days to the US from the date your order is shipped. Customers are advised to order 3 to 4 weeks before their pet requires treatment.

Please Note: Orders being delivered to locations other than the U.S. will take an average of 2 to 3 weeks.

If you have not received a shipping confirmation email within 24-48 hours of placing your order, please check your spam folder. If you are unable to find your shipping confirmation email within 48 hours, please contact us immediately via email or call us.

If you do not receive your order within 28 days of shipment, please call our customer service team on our Toll Free 1-800-788-2124 (Mon-Fri 7 AM - 7 PM PST / Sat 7 AM - 4 PM PST) or email us at customercare@PetCareSupplies.com.

During certain periods of the year such as Xmas & New Year, deliveries may be delayed due to an increase in postal volume or weather conditions. We recommend that you place your order well in advance to avoid any delay.

Yes, all the prices on PetCareSupplies.com are in US dollars.

PetCareSupplies.com does not sell prescription products. We only sell pet supplies so no prescription is required.

Buying online from PetCareSupplies.com is safe and reliable. To ensure your payments are secure, we use the latest available 256-bit encryption technology (also known as SSL Technology).

Your credit card details are never sent by email and we will never disclose your details to anyone without your permission.

Some credit card companies do not permit cardholders to make international transactions without prior approval. If your credit card is being declined, please try contacting your credit card company and ask them to make sure transactions with PetCareSupplies.com are not blocked.

Unfortunately, as we are based outside of the US, a few credit card companies impose a small "foreign transaction fee" on your purchase. This happens rarely, and if it does, it's usually only 1% or 2% of the transaction value. If you are unsure whether your credit card company imposes such a fee, you may wish to contact them before you place your order.

If an item is temporarily unavailable, we’ll notify you in advance. You can choose to wait, replace the item, or skip the shipment.

Yes! Auto Orders may be eligible for exclusive discounts or special offers. Keep an eye on your emails for any promotions.

Yes! You can update your delivery address anytime by reaching out to us before your next shipment is processed.

Absolutely! Each product in your Auto Order can have a different delivery schedule based on your needs.

We accept all major credit/debit cards and other payment methods available on our website. Your preferred payment method will be charged when your order is processed.

If you have a valid coupon code, you can enter it in the coupon code box on the shopping cart and click on the Apply button. If the code is valid, you should be able to see the discount on the total amount. You can then proceed to checkout.

No, only one coupon code can be applied per order. If you have multiple codes, choose the one that offers the best discount.

Yes, most coupon codes have an expiration date. Be sure to check the terms and conditions of your coupon to ensure it’s still valid.

If your coupon code isn’t applying, double-check for any typos, expiration dates, or restrictions on specific products. If you need help, contact our support team.

At this time, memberships cannot be paused. However, you can cancel anytime and rejoin later when you're ready to continue enjoying the benefits.

Yes! Your membership benefits extend to all the pets in your household, so you can save on essential products for every furry friend.

Absolutely! We’ll send you email reminders about your exclusive discounts, available PawPoints, upcoming free gifts, and renewal notifications to ensure you never miss out.

Yes! You’ll still earn PawPoints on discounted items, but the points will be based on the final purchase price after any discounts are applied.

No, PawPoints are non-transferable and are only available for use under the account they were earned.

If you return an order or request a refund, the PawPoints earned from that purchase will be deducted from your account.

Yes! PawPoints can be redeemed alongside most other promotional offers, as long as the redemption limit (15% of order value) is followed.

No, PawPoints are only earned on purchases made using standard payment methods.

Yes. We understand that your privacy is important, that's why we will never pass on your name, address or email address to anyone without your permission.

The information you provide to us is secure and only held for the purposes it is provided, such as processing of your payment and dispatching your order. For more information, check our Privacy Policy.

We use advanced encryption technology and secure payment gateways to ensure your personal and payment details are fully protected. Your information is stored securely and used only for order processing and customer support.

Yes, you have the right to request the deletion of your personal data. Simply contact our customer support team, and we will process your request in accordance with our Privacy Policy.

If you would like to return your order, please contact our customer service team for authorization. They will provide you with a return authorization number and advise you further on the process.

Please do not mail back any returns without contacting us.

We accept and process all authorized returns for refunds. If you're not completely satisfied with your order, please contact us via email as soon as you receive it. Our team will provide you with a return authorization number and guide you through the process. Please note that returns sent without prior authorization will not be eligible for a refund.

To ensure a smooth return, please make sure the product is unopened and in its original packaging. Please also note that "clearance" items are final sale and cannot be returned.

Unfortunately, we are unable to accept returns for opened or used items unless they are defective. Please contact our customer service team if you receive a damaged or faulty product.

Please contact us at 1-800-788-2124 or email us at customercare@PetCareSupplies.com immediately.

Since orders are shipped within 24-48 hours, it’s important that you let us know of any changes as soon as possible.

This issue may be related to your browser's cookie settings, either due to expiration or improper configuration, which can cause you to be logged out. Sometimes, it's simply one of those "internet glitches" that can happen unexpectedly.

We recommend trying again to place your order. If the issue persists, please don’t hesitate to give us a call at 1-800-788-2124 (Mon-Fri 7 AM - 7 PM PST / Sat 7 AM - 4 PM PST), and we’ll be happy to assist you with placing your order over the phone.

If for any reason you are not happy with any of the products you have received, send us an email at customercare@PetCareSupplies.com or call us at 1-800-788-2124 (Mon-Fri 7 AM - 7 PM PST / Sat 7 AM - 4 PM PST) to arrange for return and refund. Please do not ship them back or post them as "Return to Sender" until you have spoken to one of our representatives.

All the products we sell are genuine products manufactured by the same manufacturer who makes the equivalent product for the US and other markets worldwide. We source our products internationally to pass on discounts to our customers but there is no compromise on quality and we only buy from authorized wholesalers.

For instance, all Frontline Plus sold in the world is manufactured in the same way and usually at the same place. All the vials are made exactly the same with the same concentration and then stamped with the appropriate regulatory information depending on which market it is being sold in. The US version has FDA-approved packaging while the Australian version has its own regulating authorities approved packaging and the UK has its own markings.

The international versions of the EPA and FDA are equally strict as their counterparts in the US. The instructions for use and safety directions are in English, and the color-coding of the pack sizes is the same as in the US but you should note that the sizes are written in the metric system (kilograms instead of pounds) and care should be taken that the appropriate dose is given.

All images shown are for illustration purposes only. The actual product may vary due to product enhancement or changes made by our supplier. Sometimes, due to differences in monitors, the colors of products may also appear different from those shown on the site. Also, some products may have an associated image for reference and illustration purposes only.

If you have any additional questions about our products or service, please call us at 1-800-788-2124 (Mon-Fri 7 AM - 7 PM PST / Sat 7 AM - 4 PM PST) or email at customercare@PetCareSupplies.com.

If you are in any way concerned with your animal's health, consult your local vet immediately. Please note, that we are unable to provide advice on individual complaints or ailments.