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Privacy Policy

General
We collect certain personal information from you such as your name, contact details, email address, your credit card details (if provided) and your pet's information. This information is required to provide products and services to you. We may also collect other personal information that you provide on our company surveys or marketing competitions. We use this information to improve our services and products. Our surveys are strictly confidential and we will remove your name and personal information from such lists if you ask us to do so. We take reasonable steps to ensure your personal information is kept confidential, secure, and protected from unauthorized access or use.
Access to Personal Information
In accordance with the Privacy Act, you can access personal information about you held by us, and advise us if you believe it is inaccurate, incomplete, or out of date. You can request access to the personal information that we hold by writing to the Privacy Officer at customercare@PetCareSupplies.com.
Data Protection
We follow the EEA General Data Protection Regulation.
Compliance
We also collect non-personally identifiable aggregate information to improve our performance, services and products. This may include visited domain names and web pages and browser software being used. We collect this information in such a way that it is not able to link back to any individual. If you suspect that your privacy has been breached, please contact our Privacy Officer.
Cookies
These are small files that are anonymously placed on your computer while you navigate through PetCareSupplies.com. It is solely to understand the customer's specific interests through his/her online activity so that more useful and relevant content or ad can be presented to the customer.
Quality of Information Collected
With reference to our General Terms and Conditions, it is your responsibility to ensure that your personal information is up to date by notifying us of any changes to the details we hold about you. However, we will take all reasonable steps to make sure that the personal information we collect is accurate, complete, and up-to-date. PetCareSupplies will take reasonable steps, with regard to the nature of the information collected, to ensure that information collected in relation to a user:
  • Is accessible to the user.
  • Is accurate, and if necessary, kept up to date.
  • If inaccurate, is erased or rectified.
  • Is erased at the request of the user and when no longer reasonably required.
The PetCareSupplies will use details relating to a the user only for
  • The PetCareSupplies's internal marketing, billing, or other purposes necessary for the provision of the service, or Purposes made known to the user prior to the time the details are collected, or
  • Purposes made known to the user prior to the time the details are collected, or
  • Other purposes with the prior consent of the user.
PetCareSupplies will
  • Keep the personal details and information of each user confidential and will respect the privacy of user's personal communication
  • Take adequate steps to ensure the confidentiality of personal details and information.
  • Not share the personal details or information of a user without the user's express prior consent, other than to another person in the course of the sale of PetCareSupplies or part of it as a going concern.
  • Refrain from intentionally examining or tampering with a user's personal details or information without the express prior consent of the user except to the extent required by a properly qualified officer for the maintenance of system security or data integrity.
  • Treat email as private content whether in transit or in storage.
PetCareSupplies will not collect personal, family or residency information from any user who they know or might reasonably suspect to be under the age of 18 years without the express consent of one of the user's parents or a guardian. This provision does not prevent the recording of an anonymous but identified (by login name or cookie) user's preferred services or use history.
Security Measures
  • We use current technologies and follow industry standards to ensure that your personal information is protected against unauthorized access, disclosure, inappropriate alteration or misuse. All safety and security measures are also appropriate to the sensitivity level of your information. Electronic client files are kept in a secured environment with restricted access.
  • Paper-based files are stored in a restricted access area.
  • We manage our server environment appropriately and our firewall infrastructure is strictly adhered to standard security controls. Our security practices are reviewed periodically and we employ current technologies to assist us in protecting the confidentiality and privacy of your information.
  • We protect your personal information using the most up-to-date Secure Sockets Layer (SSL) technology encrypts the information you provide us.
To Unsubscribe from PetCareSupplies's Email Newsletter, simply login to your account and change your preferences so that you no longer receive our newsletter, or email us at customercare@PetCareSupplies.com or call toll free 1-800-788-2124. PetCareSupplies reserves the right to modify or amend this policy at any time.